Shipping Policy

At Bike USA Inc., we work hard to get your order packed carefully and on its way to you as quickly as possible. Because shipping costs vary based on the size, weight, and destination of each order, shipping charges are calculated at checkout.

Shipping Rates

Shipping costs are based on the items in your order, the shipping destination, and the shipping method selected. The available shipping options and applicable charges will be displayed at checkout before you complete your purchase.

Processing & Handling

Orders are generally processed within 1 business day after payment is received. Orders placed on weekends or holidays will begin processing on the next business day.

Please note that processing times may be longer during holidays, promotional periods, or other times of unusually high order volume.

Shipping Methods & Delivery Times

We offer shipping methods based on the products being ordered and the destination. Available options may include standard and expedited shipping.

Estimated delivery times provided at checkout are estimates and are not guaranteed. Once an order has been shipped, delivery times are determined by the carrier and may be affected by weather, holidays, carrier delays, or other circumstances beyond our control.

Order Tracking

When your order ships, you will receive a shipping confirmation email with tracking information when available. Please use the tracking information provided to monitor your shipment.

Incorrect or Incomplete Shipping Information

Please make sure your shipping address is correct before completing your order. Bike USA Inc. is not responsible for delays, additional shipping charges, or lost packages resulting from an incorrect or incomplete shipping address provided by the customer.

If an order is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply to reship the order.

Damaged Shipments

We carefully inspect and package orders before they leave our facility. If your package arrives visibly damaged, please photograph the package and its contents and contact us as soon as possible.

If an item appears to have been damaged during shipping, please retain the original packaging and all packing materials until the issue has been resolved.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. If tracking indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.

If your package is significantly delayed or appears to be lost in transit, please contact us and we will do our best to assist you in working with the carrier.

Questions

If you have questions about shipping or your order, please contact us and our team will be happy to help.

Bike USA Inc.
Quality Products. Dependable Service. Genuine Customer Care.